TRENVO Privacy Policy

TRENVO ("TRENVO," "we," "us," or "our") provides a sports training and coaching platform that helps athletes access AI-powered training plans, discover and connect with coaches, track progress, and receive personalized guidance.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the TRENVO mobile application, website, and related services (collectively, the "Services").

By using TRENVO, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

1.1 Account Information

When you create an account, we may collect:

• Name
• Email address
• Username
• Password or account authentication information
• Profile photo
• Date of birth, where required
• Account type, such as athlete or coach

1.2 Athlete and Training Information

To personalize your experience, we may collect information such as:

• Sport or sports you participate in
• Skill or experience level
• Training goals
• Training schedule and availability
• Training preferences
• Performance and progress information
• Training history
• Information you voluntarily provide about your athletic development

This information may be used to generate personalized training recommendations and improve your experience with the Services.

1.3 Coach Information

If you register as a coach, we may collect information including:

• Professional name and profile information
• Coaching experience
• Qualifications and certifications you provide
• Areas of specialization
• Sports and coaching levels
• Availability
• Location, if you choose to provide it
• Reviews and ratings
• Profile photos and other content you upload

1.4 Communications

We may collect communications and information you provide when you:

• Contact customer support
• Communicate with another user through TRENVO
• Submit feedback
• Participate in surveys
• Report a problem or inappropriate content

1.5 User Content

We may collect content that you create, upload, or share through TRENVO, including:

• Profile information
• Photos
• Training notes
• Progress updates
• Messages
• Reviews and ratings
• Other content you choose to provide

1.6 Device and Usage Information

When you use our Services, we may automatically collect certain technical information, such as:

• Device type
• Operating system
• App version
• Device identifiers
• IP address
• Language and regional settings
• Log information
• App interactions and feature usage
• Crash and diagnostic information

1.7 Payment Information

If TRENVO offers paid services, subscriptions, or coach bookings, payments may be processed by third-party payment providers.

We may receive information about the status of a transaction, such as whether a payment was successful. We do not intentionally store full payment card information unless expressly stated and securely handled by an authorized payment provider.

2. How We Use Your Information

We may use your information to:

• Create and manage your TRENVO account
• Provide AI-powered training plans and recommendations
• Personalize training experiences
• Help athletes discover, compare, and connect with coaches
• Match athletes with coaches based on relevant preferences and goals
• Enable communication between users
• Track and display training progress
• Process transactions and manage subscriptions
• Provide customer support
• Improve, maintain, and develop our Services
• Monitor performance and resolve technical issues
• Protect the safety, security, and integrity of TRENVO
• Prevent fraud, abuse, spam, and unauthorized activity
• Comply with legal obligations
• Send important service-related communications
• Send marketing communications where permitted by law and subject to your choices

3. AI-Powered Features

TRENVO may use artificial intelligence and automated systems to help provide personalized features, including training plans, recommendations, and coach matching.

AI-generated information is intended for general training and informational purposes. It may not always be complete, accurate, or suitable for every individual.

You should use your own judgment and, where appropriate, seek guidance from a qualified coach, trainer, or other appropriate professional.

We may use information you provide to operate and improve AI-powered features, subject to applicable law and our privacy and security practices.

4. How We Share Information

We may share information in the following circumstances.

4.1 With Other TRENVO Users

Certain information may be visible to other users as part of the Services. For example:

• Your public profile information may be visible to other users.
• Coaches may see relevant athlete information when necessary to provide coaching services.
• Athletes may see coach profile information, qualifications, availability, ratings, and reviews.
• Messages may be shared with the intended recipient.

You should avoid sharing sensitive personal information publicly or with other users unless necessary.

4.2 With Service Providers

We may share information with trusted third-party providers that help us operate TRENVO, such as providers of:

• Cloud hosting
• Analytics
• Customer support
• Authentication
• Payment processing
• Email and communication services
• Security and fraud prevention

These providers may access personal information only as necessary to perform services on our behalf and subject to appropriate contractual or legal safeguards.

4.3 For Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws or legal processes
• Respond to valid requests from authorities
• Protect the rights, safety, and property of TRENVO, our users, or others
• Detect or prevent fraud, security incidents, or abuse

4.4 Business Transfers

If TRENVO is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.

4.5 With Your Consent

We may share information for other purposes when you give us your consent or direct us to do so.

5. We Do Not Sell Your Personal Information

TRENVO does not sell your personal information for money.

Where applicable privacy laws define "sale" or "sharing" more broadly, you may have additional rights regarding certain data-sharing activities. We will provide applicable rights and choices as required by law.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide and maintain the Services
• Maintain your account
• Meet legal, accounting, or reporting requirements
• Resolve disputes
• Enforce our agreements
• Protect the security of our Services

When information is no longer required, we will delete, anonymize, or securely retain it as required or permitted by applicable law.

7. Your Privacy Choices and Rights

Depending on your location, you may have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format
• Opt out of certain marketing communications

You may also update certain account information directly through the TRENVO application.

To submit a privacy request, contact us using the contact information provided in Section 13.

We may need to verify your identity before completing certain requests.

8. Account Deletion

You may request deletion of your TRENVO account and personal information by using the account deletion options available within the application, where available, or by contacting us.

Deleting your account may not result in the immediate deletion of all information. We may retain certain information where necessary for legitimate purposes, including legal compliance, fraud prevention, security, dispute resolution, and enforcement of our agreements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your account credentials and should not share your password with others.

10. Children's Privacy

TRENVO is not intended for children below the minimum age required to use our Services under applicable law.

We do not knowingly collect personal information from children without appropriate authorization or consent where required by law.

If you believe that a child has provided personal information to TRENVO without appropriate permission, please contact us so that we can review the situation and take appropriate action.

11. International Data Transfers

Your information may be processed or stored in countries other than the country where you live.

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

12. Third-Party Services and Links

TRENVO may contain links to third-party websites, services, or platforms.

This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing them with personal information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy. If required by law, we will provide additional notice or request consent before material changes take effect.

We encourage you to review this Privacy Policy periodically.

15. Your Acceptance

By accessing or using TRENVO, you acknowledge that you have read and understood this Privacy Policy.